{"id":616,"date":"2026-08-12T05:46:06","date_gmt":"2026-08-12T05:46:06","guid":{"rendered":"https:\/\/bonifacios.com\/?page_id=616"},"modified":"2026-08-27T00:20:05","modified_gmt":"2026-08-27T00:20:05","slug":"refund-cancellation-policy","status":"publish","type":"page","link":"https:\/\/bonifacios.com\/es\/refund-cancellation-policy\/","title":{"rendered":"Pol\u00edtica de Reembolso y Cancelaci\u00f3n"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Fecha de entrada en vigor: 1 de agosto de 2026<\/strong><\/p>\n\n\n\n<!-- Google tag (gtag.js) -->\n<script async src=\"https:\/\/www.googletagmanager.com\/gtag\/js?id=G-3HHBFC4LXJ\"><\/script>\n<script>\n  window.dataLayer = window.dataLayer || [];\n  function gtag(){dataLayer.push(arguments);}\n  gtag('js', new Date());\n\n  gtag('config', 'G-3HHBFC4LXJ');\n<\/script>\n\n\n\n<p class=\"wp-block-paragraph\">En <strong>Restaurantes de Bonifacio<\/strong>, Entendemos que los planes a veces cambian. Nuestro objetivo es que las reservaciones, cancelaciones y arreglos para eventos especiales sean lo m\u00e1s sencillos y justos posibles para nuestros hu\u00e9spedes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Esta Pol\u00edtica de Reembolso y Cancelaci\u00f3n se aplica a reservaciones, dep\u00f3sitos, cenas privadas, eventos especiales y otros servicios aplicables organizados directamente con Bonifacio\u2019s Restaurants o a trav\u00e9s de <strong>bonifacios.com<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las pol\u00edticas pueden variar seg\u00fan la ubicaci\u00f3n del restaurante, el tipo de evento, el tama\u00f1o del grupo o la ocasi\u00f3n especial. Cualquier t\u00e9rmino espec\u00edfico que se le proporcione al hacer una reserva o contratar un evento tendr\u00e1 prioridad sobre las pol\u00edticas generales a continuaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Reservaciones est\u00e1ndar en restaurantes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La mayor\u00eda de las reservaciones de restaurantes est\u00e1ndar no requieren pago por adelantado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si sus planes cambian, le pedimos amablemente que cancele o modifique su reservaci\u00f3n lo antes posible para que podamos poner la mesa a disposici\u00f3n de otros comensales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las reservaciones est\u00e1n sujeta a disponibilidad y no se consideran confirmadas hasta que reciba una confirmaci\u00f3n de la sucursal de Bonifacio correspondiente o de un servicio de reservaciones autorizado.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Cancelaciones de reservas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por lo general, las reservaciones se pueden cancelar o modificar comunic\u00e1ndose con el restaurante donde se hizo la reservaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para las reservaciones que requieran un dep\u00f3sito, garant\u00eda con tarjeta de tarjeta de cr\u00e9dito o pago por adelantado, es posible que se apliquen t\u00e9rminos de cancelaci\u00f3n espec\u00edficos. Estos t\u00e9rminos se comunicar\u00e1n al momento de hacer la reservaci\u00f3n cuando corresponda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Llegadas tarde y no presentaciones<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Entendemos que pueden ocurrir retrasos. Si prev\u00e9 llegar tarde, comun\u00edquese con el restaurante siempre que sea posible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dependiendo de la capacidad y la demanda del restaurante, es posible que Bonifacio\u2019s no pueda conservar una mesa indefinidamente para quienes lleguen tarde.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los clientes que no se presenten a una reservaci\u00f3n confirmada y no se comuniquen con el restaurante pueden ser considerados <strong>inasistencia<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para las reservaciones que requieran un dep\u00f3sito o pago por adelantado, la falta de presentaci\u00f3n puede resultar en la p\u00e9rdida de una parte o de la totalidad del dep\u00f3sito, sujeto a los t\u00e9rminos proporcionados al momento de hacer la reservaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Grupos grandes y reservaciones grupales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las fiestas grandes o reservaciones para grupos pueden requerir un dep\u00f3sito, pago por adelantado, consumo m\u00ednimo de alimentos y bebidas, men\u00fa predeterminado u otros arreglos especiales.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los plazos de cancelaci\u00f3n y la elegibilidad para reembolsos de las reservaciones grupales se comunicar\u00e1n antes de que se finalice la reservaci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Debido a que la preparaci\u00f3n de alimentos, el personal y la disposici\u00f3n de los asientos se pueden organizar espec\u00edficamente para grupos m\u00e1s grandes, las cancelaciones realizadas despu\u00e9s de la fecha l\u00edmite establecida pueden resultar en la p\u00e9rdida de una parte o de la totalidad del dep\u00f3sito.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Comedor Privado y Eventos Especiales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las cenas privadas, celebraciones, reuniones corporativas, bodas, recepciones y otros eventos especiales pueden requerir un dep\u00f3sito para reservar la fecha y el espacio solicitados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de confirmar un evento, Bonifacio\u2019s proporcionar\u00e1 la informaci\u00f3n aplicable sobre:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dep\u00f3sitos requeridos<\/li>\n\n\n\n<li>Calendarios de pago<\/li>\n\n\n\n<li>Requisitos de gasto m\u00ednimo, cuando corresponda<\/li>\n\n\n\n<li>Fechas l\u00edmite para el recuento final de invitados<\/li>\n\n\n\n<li>Plazos de cancelaci\u00f3n<\/li>\n\n\n\n<li>Elegibilidad para reembolso<\/li>\n\n\n\n<li>Arreglos de men\u00fa y bebidas<\/li>\n\n\n\n<li>Condiciones adicionales espec\u00edficas del evento<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">El env\u00edo de una consulta de Eventos Especiales a trav\u00e9s de bonifacios.com <strong>no<\/strong> constituir una reserva confirmada o la reservaci\u00f3n de un evento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Un evento se considera confirmado solo despu\u00e9s de que se hayan aprobado los arreglos correspondientes y se haya recibido cualquier dep\u00f3sito o pago requerido.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Dep\u00f3sitos para eventos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los dep\u00f3sitos pueden ser reembolsables o no reembolsables seg\u00fan el evento, la fecha, el lugar y los t\u00e9rminos de cancelaci\u00f3n acordados al reservar el evento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si aplica un dep\u00f3sito reembolsable, el monto y la fecha l\u00edmite de cancelaci\u00f3n requeridos para recibir un reembolso total o parcial se comunicar\u00e1n antes de que se acepte el pago.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Una vez vencida la fecha l\u00edmite de cancelaci\u00f3n de un evento, los dep\u00f3sitos pueden volverse parcial o totalmente no reembolsables debido a que Bonifacio\u2019s puede haber reservado espacio, programado empleados, comprado ingredientes, organizado entretenimiento u hecho otros preparativos espec\u00edficamente para el evento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Fechas especiales y d\u00edas festivos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las reservaciones para d\u00edas festivos, festivales, cenas especiales, conciertos, eventos promocionales u otras fechas de alta demanda pueden tener requisitos de cancelaci\u00f3n y reembolso diferentes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estas reservaciones pueden requerir un pago por adelantado o un dep\u00f3sito no reembolsable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cualquier condici\u00f3n especial se comunicar\u00e1 al hacer la reserva.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Compras en restaurantes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Los alimentos y bebidas que han sido preparados o servidos generalmente no son elegibles para reembolsos simplemente por preferencia personal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sin embargo, la satisfacci\u00f3n de los hu\u00e9spedes es sumamente importante para nosotros. Si hay alg\u00fan problema con su comida, bebida o servicio, por favor av\u00edsele a un gerente. <strong>durante su visita siempre que sea posible<\/strong> as\u00ed que tenemos la oportunidad de abordar la situaci\u00f3n con prontitud.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La administraci\u00f3n de Bonifacio puede proporcionar un reemplazo, ajuste, cr\u00e9dito o reembolso cuando sea apropiado seg\u00fan las circunstancias y las protecciones al consumidor aplicables.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Reservaciones y pagos de terceros<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Las reservaciones o compras realizadas a trav\u00e9s de plataformas de terceros pueden estar sujetas a las pol\u00edticas de cancelaci\u00f3n, pago y reembolso de dicho servicio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si el pago se proces\u00f3 directamente a trav\u00e9s de un proveedor externo, es posible que deba solicitarse o procesarse cualquier reembolso aplicable a trav\u00e9s de dicho proveedor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los restaurantes de Bonifacio no pueden garantizar las pol\u00edticas de reembolso ni los tiempos de procesamiento de los servicios independientes de terceros.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Procesamiento de reembolsos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando se aprueba un reembolso, generalmente se devolver\u00e1 a trav\u00e9s del m\u00e9todo de pago original siempre que sea posible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los tiempos de procesamiento pueden variar seg\u00fan el banco, la compa\u00f1\u00eda de tarjeta de cr\u00e9dito, el procesador de pagos o la instituci\u00f3n financiera involucrada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por lo tanto, el tiempo necesario para que el monto reembolsado aparezca en su cuenta puede estar fuera del control de Bonifacio\u2019s Restaurants.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Cancelaciones iniciadas por el restaurante<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En el caso poco com\u00fan de que Bonifacio\u2019s deba cancelar una reservaci\u00f3n o evento pagado por adelantado debido a circunstancias bajo nuestro control, cualquier pago elegible realizado directamente a Bonifacio\u2019s por servicios que no se puedan proporcionar ser\u00e1 reembolsado o, cuando se acuerde mutuamente, aplicado a una reservaci\u00f3n o evento reprogramado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las circunstancias que escapen al control razonable del restaurante podr\u00e1n manejarse de acuerdo con la ley aplicable y los t\u00e9rminos espec\u00edficos de la reserva o del acuerdo del evento.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Pol\u00edticas espec\u00edficas por ubicaci\u00f3n<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ciertas pol\u00edticas pueden variar entre nuestras tres ubicaciones de restaurantes:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bonifacio\u2019s \u2013 El Fuerte, Sinaloa<\/strong><br><strong>Bonifacio\u2019s \u2013 San Carlos, Sonora<\/strong><br><strong>Bonifacio\u2019s \u2013 Los Mochis, Sinaloa<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Los comensales deben revisar cualquier requisito espec\u00edfico de cancelaci\u00f3n o dep\u00f3sito proporcionado por el restaurante al hacer una reservaci\u00f3n o planificar un evento especial.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Derechos del consumidor mexicano<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nada en esta Pol\u00edtica de Reembolso y Cancelaci\u00f3n pretende limitar o renunciar a ning\u00fan derecho o recurso disponible para los consumidores seg\u00fan las leyes aplicables de la <strong>Estados Unidos Mexicanos (M\u00e9xico)<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Donde la ley aplicable proporcione una mayor protecci\u00f3n al consumidor que los t\u00e9rminos establecidos en esta pol\u00edtica, regir\u00e1 la ley aplicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Cont\u00e1ctanos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si necesita cancelar o modificar una reserva, solicitar informaci\u00f3n sobre un dep\u00f3sito o reembolso, o hablar sobre un evento especial, comun\u00edquese con <strong>La ubicaci\u00f3n de Bonifacio asociada a su reservaci\u00f3n o evento<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para preguntas generales, tambi\u00e9n puede comunicarse con nosotros a trav\u00e9s de <strong>Contacto<\/strong> p\u00e1gina en bonifacios.com.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Restaurantes de Bonifacio<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>El Fuerte, Sinaloa \u00b7 San Carlos, Sonora \u00b7 Los Mochis, Sinaloa<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>bonifacios.com<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: August 1, 2026 At Bonifacio\u2019s Restaurants, we understand that plans sometimes change. Our goal is to make reservations, cancellations, and special-event arrangements as simple and fair as possible for our guests. This Refund &amp; Cancellation Policy applies to reservations, deposits, private dining, special events, and other applicable services arranged directly with Bonifacio\u2019s Restaurants [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":763,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-616","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Effective Date: August 1, 2026 At Bonifacio\u2019s Restaurants, we understand that plans sometimes change. 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